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Recovery Hotline has received more than 20,000 calls


By Juliano Oliveira

Community Recovery Hotline has received more than 20,000 calls for information, advice and assistance since it was set during the climax of the COVID-19 pandemic in Queensland.

The hotline (1800 173 349) has served as a mainstay for seniors and people with a disability needing support to access groceries and medicines.

Behind the lines, the state staff worked with Red Cross, Salvation Army, GIVIT, the Rapid Relief Team, St Vincent De Paul and Uniting Care Queensland.

Minister for Communities, Housing and Digital Economy Leeanne Enoch affirmed that non-government organisations were essential to back more than 2600 requests for food, 1800 for medication, and 2400 for household and personal hygiene items.

“In just 12 months, our hardworking hotline staff have answered more than 20,000 calls, resulting in 11,150 requests for assistance,” Ms Enoch said.

“As an important frontline service, the Community Recovery Hotline has operated 24 hours a day, seven days a week, providing support particularly to seniors and people with disability who didn’t have neighbours, family or friends to assist them while they isolated at home.”

Cases involving a 69-year-old woman from Brisbane, and a 71-year-old man in North Queensland, become notorious. In the first event, she needed assistance to secure food and did not have friends or family nearby who could help her. In the second case, he had a fall and was assisted by the Salvation Army to get a personal mobile alarm.

The Community Recovery Hotline is still active on 1800 173 349 for people who need assistance during the pandemic and have no other means of accessing support.

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